Cancellation & Refund Policy

At Kanha Organics, we aim to provide our customers with a smooth and reliable shopping experience. We understand that sometimes an order may need to be cancelled or a product may arrive damaged or different from what was expected.

This Cancellation & Refund Policy explains the conditions under which an order may be cancelled and when a refund, replacement or other resolution may be available.

Cancellation requests should be made as soon as possible after placing an order.

Eligible orders can be cancelled from their order details page before shipment preparation begins.

Once a shipment record has been created, cancellation is unavailable, even if the delivery partner has not collected the parcel or tracking has not started.

Open My Orders, select the order and choose Cancel order when that option is available. Contact us if you need help.

Sign in and open My Orders to cancel an eligible order. Confirm the cancellation in the dialog. You can also contact info@kanhaorganics.com with your order number for help.

The current order and shipment records determine whether cancellation is available. A paid cancellation creates a full refund due, including the delivery charge; cancellation does not mean the money has already been returned.

If your order arrives with visible damage to the product or packaging, please contact us as soon as possible after delivery.

For damaged-product complaints, we may request clear photographs or videos showing the product, packaging and the damage so that our team can review the issue.

Please retain the original product and packaging until the complaint has been reviewed and a resolution has been communicated.

If you receive a product that is different from the product ordered, please contact us promptly after delivery.

Our team will review the order and the information provided by you and may arrange an appropriate resolution, which may include replacement or refund, depending on the circumstances.

A full refund is due for an eligible paid order cancelled before shipment creation. Refunds following a product-related complaint are reviewed under the applicable return policy.

For food and consumable products, returns may be restricted because of hygiene, safety and product-handling considerations. A return or refund will therefore be subject to the nature of the complaint and our review.

Products that have been opened, consumed, damaged after delivery or otherwise altered by the customer may not be eligible for a refund unless required under applicable law.

Our team issues approved cancellation refunds through Razorpay to the original payment method. Your order details show whether the refund is due, in progress or verified as processed.

The time taken for the refunded amount to appear in your account may depend on the payment gateway, bank or financial institution involved.

Kanha Organics cannot guarantee the exact time taken by a third-party bank or payment provider to reflect the refunded amount.

Unless otherwise required under applicable law, refunds may not be available for products that have been consumed, opened or materially altered after delivery.

Refunds may also not be available where the issue is caused by incorrect information provided by the customer, improper storage or handling after delivery, or circumstances outside the responsibility of Kanha Organics.

For certain complaints, customers may be requested to provide photographs or videos of the product and its packaging.

Providing clear evidence helps our team investigate the issue and determine the appropriate resolution.

Where required, the original packaging and product may need to be retained until the complaint has been resolved.

If a customer refuses delivery or an order is returned because of an incorrect or incomplete delivery address provided by the customer, the applicable refund or re-delivery decision may depend on the circumstances and any applicable delivery or payment charges.

Customers are requested to carefully verify their delivery details before placing an order.

Once a shipment record has been created, the order cannot be cancelled through this feature. Please contact us about any applicable return request.

If you have an issue with an order after delivery, please contact us promptly so that our team can review the matter under this policy.

Kanha Organics may update or modify this Cancellation & Refund Policy from time to time.

Any updated version will be published on this page. Customers are encouraged to review the policy periodically for the latest information.

If you have questions about order cancellation, damaged products, replacements or refunds, please contact our team.