Refund & Return Policy

Refund Policy for Kanha Organics

Kanha Organics offers a 5-day exchange and return window. You have five days from the date you receive your item to request an eligible replacement or return. To make a request, please open the delivered order in Your orders, select the items and quantities, and provide a return reason and details. You may also contact us for help.

This policy applies to purchases made through kanhaorganics.com. If you purchased from a marketplace, its applicable return process may also apply. Nothing in this policy limits rights available to customers under applicable law.

Exchanges and Returns

To be eligible for an exchange or return, the item must be unused, in the condition in which you received it and in its original packaging. Please keep the invoice or proof of purchase, as it will be needed when the return is requested or collected. A product that has been opened or used is generally ineligible for return under this policy.

Exchanges or returns may be requested if the product arrives damaged; you receive an incorrect item; its seal is damaged or not properly intact at delivery; or the product has already expired when delivered. When contacting us, please share your order number and clear photographs of the item and packaging where possible.

If your return is accepted, we will arrange pickup from the delivery address used for the order and inform you of the expected pickup date. In an approved exchange, the replacement is expected to be delivered within approximately 3–5 days after the return pickup is completed, subject to availability and delivery location.

For a delivery-related discrepancy, please contact us within 48 hours after the order is marked as delivered so that we can investigate it promptly.

Order Cancellation

You can cancel an eligible order from its order details page before shipment preparation begins. Once a shipment record has been created, cancellation is unavailable, even if tracking has not started. Contact us for help with any applicable return request.

For an eligible paid cancellation, the full amount paid, including the delivery charge, is due for refund to the original payment method. Our team processes the refund through Razorpay. Cancelling an order does not mean its refund has already been processed; check the refund status in your order details.

Kanha Organics may cancel an order when it cannot be fulfilled, including because an item is unavailable, there is a pricing or listing error, or a payment or order-detail issue requires cancellation. If we cancel an order that you have already paid for, we will refund the amount paid for that order.

Return Delivery Charges and Refund Calculation

For an approved return, the original delivery charge allocated to the selected items and the return delivery charge are deducted from their paid value. Original discounts remain included in the calculation. The paid value shown includes the selected items’ share of delivery, so that delivery is retained once, not deducted twice.

We show the exact delivery deductions and net refund for your acceptance before arranging pickup. If deductions exceed the selected paid value, the refund is zero; this flow does not collect an additional payment. All remaining complimentary gifts must accompany the first return. We review damaged, incorrect or other policy exceptions separately and may waive deductions where appropriate or required by applicable law. Nothing here limits your statutory rights.

Refunds

Once we receive and inspect an approved return, we will let you know whether the refund has been approved. If approved, the approved net refund will be initiated to your original payment method through Razorpay. The order shows the return and refund separately; receipt of the parcel alone does not mean that money has been refunded.

Refunds generally reflect within approximately 5–7 days after processing, although the exact time may depend on your bank or payment provider. If that period has passed after we confirm your refund, please contact us with your order number.

Questions or Quality Concerns

If you have a question about an exchange, return, refund or product quality, please reach us through our Contact Us page. Include your order number and a brief description of the issue so we can review it.

You can also write to us at our business address: